It turned out we could have gone on standby but this information was not made clear to us because of the poor customer service officer speaking mainly in Spanish and not English to the other passengers. We felt that we have been scammed into purchasing new tickets. Never, ever will we fly with this shoddy airline. I have flown extensively on many airlines and vote this one as absolutely terrible. Food was the worst ever, do yourself a favour and eat before you fly if you dare go with them. Flight from Santiago to Sydney was oversold. We were told of this by someone who could not speak English, they refused to put us on the place even though tickets were bought and confirmed over 3 months earlier. People who could speak Spanish were given preference and were given boarding passes even though they had not printed them off and clearly had not checked in onl. We were suspicious when the LAN app and the website refused to allow us to checkin up to 48 hours earlier. We were offered some sort of compensation - a voucher for future travel - as if we would fly with them again! The flight was scheduled to depart at midnight and we were standing in a makeshift queue waiting for volunteers to be bumped. Absolute confusion, no process whatsoever to deal with this situation. We eventually spoke to a supervisor who advised this was common practice for LAN and other airlines, so how about contacting us BEFORE we arrived at the airport given we had provided all our contact details.įinally got on the place as we had someone with us who could speak Spanish.
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